"A primary differentiator for a small business versus an NGO is that businesses have to survive. If we don’t solve that problem, we can’t go back to our donor and say, “We’re sorry.’’ There’s no A for effort. You either do it or you don’t. And that makes a huge difference in markets like Haiti because it’s that last little bit of, “oh shit, we’ve got to get this done” that gets you over the line. … The development sector needs more of a business mindset. It needs more innovation. It needs more risk taking ….
"how can you really serve your beneficiaries if you aren’t accountable to them?… You have to be directly accountable to the people that you’re serving or else you won’t get it right. In the business world, that’s simply called being close to your customer . . . ."
Aid tends to distort accountability, as NGOs are often accountable to donors, but often, not enough to the people they are trying to help -- that causes conflicts of interest and mis-aligned programs in most cases.
Here is the link: